or
Sign Up
Home
Terms and Conditions

Terms and Conditions

An Overview of Air Topup

Introduction to Air Topup

Air Topup is a global mobile recharge platform that facilitates top-up services for various mobile carriers worldwide. Our platform allows users to conveniently recharge their mobile phones, providing a seamless and secure experience.

Scope of Services

Air Topup enables users to perform mobile recharges for a wide range of carriers across different countries. The platform operates as a user-friendly interface, simplifying the process of topping up mobile balances.

Platform Usage

By accessing Air Topup’s platform, users agree to comply with the terms and conditions outlined herein. These terms encompass the use of the website, mobile application, or any other services provided by Air Topup.

Service Modifications

Air Topup reserves the right to modify, suspend, or discontinue any aspect of the services provided, including features, pricing, or availability, without prior notice. Users will be informed of any significant changes affecting their experience on the platform.

User Consent

By using Air Topup, users acknowledge their consent to the terms and conditions, privacy policy, and any updates or modifications made to these documents.

Sign-Up Procedures

Account Creation

Users are required to register for an account on Air Topup to access the platform’s services. Registration involves providing accurate and up-to-date information, including personal details such as name, email address, and contact information.

Account Security

Users are responsible for maintaining the confidentiality of their account credentials and ensuring that their account information remains secure. Any unauthorized access or suspicious activity should be reported immediately to Air Topup’s support team.

Account Usage

The registered account is intended for personal use only. Users must not share their login credentials or allow others to access their account. Air Topup reserves the right to terminate or suspend accounts found in violation of this policy.

Account Verification

Air Topup will require additional verification or validation of user information to ensure the security and authenticity of accounts. Users agree to cooperate with any verification processes initiated by Air Topup to maintain the integrity of the platform.

Account Termination

Users can terminate their accounts at any time by following the designated procedures provided by Air Topup. Upon termination, users are responsible for any pending transactions or obligations incurred before the termination date.

Service Usage and Charges

Service Access

Air Topup offers access to its platform for mobile recharge services subject to the terms and conditions. Users agree to comply with these terms to utilize the services provided.

Service Charges

Users understand and acknowledge that certain charges may apply for availing the services offered by Air Topup. These charges will vary based on the selected mobile carrier, recharge amount, and any additional fees applicable to specific transactions.

Transaction Records

Air Topup maintains records of transaction history for users’ convenience and verification purposes. Users can access transaction details through their account dashboard or request transaction history from customer support if needed.

Billing Disputes

In case of billing discrepancies or disputes, users are required to promptly contact Air Topup’s customer support. Users should provide detailed information regarding the disputed transactions for resolution.

Payment Processing

Payments made through Air Topup’s platform are securely processed using authorized payment gateways. Users are responsible for any fees or charges imposed by their chosen payment methods or financial institutions.

Security, Maintenance and Availability

Security Measures

Air Topup implements robust security protocols to safeguard user data and ensure platform integrity. These measures will include encryption, firewalls, regular security audits, and data encryption during transmission.

User Responsibilities

Users are accountable for maintaining the security of their accounts, including safeguarding login credentials and promptly reporting any unauthorized access. Users must also maintain updated software and antivirus protection on their devices.

Platform Availability

Air Topup aims to ensure platform accessibility. However, users acknowledge that occasional maintenance, updates, or technical issues may impact accessibility. Air Topup will strive to minimize disruptions.

Security Updates

Air Topup will periodically update security measures to enhance platform security. Users agree to cooperate with any necessary security updates or requirements imposed by Air Topup for continued access.

Instructions for Users

Transaction Guidelines

Users must provide accurate and complete information when conducting transactions through Air Topup’s platform. Any inaccuracies or errors in transaction instructions are the user’s responsibility.

Authorized Access

Users are responsible for establishing the security of their account credentials and must not share them with third parties. Air Topup is not liable for unauthorized transactions resulting from compromised account details.

Transaction Validation

Air Topup will execute transactions based on the instructions provided by users. Users agree that once a transaction is initiated, it will not be reversible, and they are responsible for verifying the accuracy of transaction details before confirming.

Confirmation of Transactions

Users will receive confirmation upon completing a transaction. It’s the user’s responsibility to verify the accuracy of the confirmation and report any discrepancies to Air Topup’s customer support promptly.

Transactions Using Your Chosen Payment Method

Authorized Payment Methods

Air Topup supports various payment methods for completing transactions. Users are responsible for securing they use authorized and valid payment methods accepted by Air Topup.

Payment Authorization

By initiating a transaction, users authorize Air Topup to charge their chosen payment method for the specified amount. Users must ensure they have sufficient funds or credit available for the transaction.

Payment Processing

Payments processed through Air Topup’s platform are secured through authorized payment gateways. Users acknowledge that additional fees or charges will apply based on their chosen payment method or financial institution.

Payment Errors

In the event of payment errors, users should contact Air Topup’s customer support promptly, providing details of the transaction for resolution. Air Topup will investigate and rectify valid payment discrepancies within a reasonable timeframe.

Promotions

Promotional Offers

Air Topup will offer promotional campaigns or discounts on certain transactions or services. These promotions will have specific terms, duration, eligibility criteria, and redemption instructions specified by Air Topup.

Eligibility and Participation

Users must meet the eligibility criteria outlined for each promotion to participate. Failure to meet criteria will render users ineligible for promotional benefits.

Promotion Redemption

Users must follow the specified redemption instructions to avail themselves of promotional offers. Promotions will have expiration dates, and users must adhere to the timelines set by Air Topup for redemption.

Promotion Modifications

Air Topup reserves the right to modify, suspend, or terminate promotional offers at any time without prior notice. Users will be notified of changes or terminations through appropriate communication channels.

Your Obligations

Compliance with Terms

Users agree to abide by the terms and conditions set forth by Air Topup while using the platform’s services. Failure to comply with these terms will result in suspension or termination of user accounts.

Accurate Information

Users are responsible for providing accurate, current, and complete information when using Air Topup’s services, including during account registration and transactional activities.

Security Responsibility

Users are accountable for maintaining the security of their account credentials. They must not share login details or allow unauthorized access to their accounts.

Lawful Use

Users agree to use Air Topup’s services lawfully and ethically, refraining from engaging in any activities that violate laws, infringe on intellectual property rights, or compromise the platform’s security.

Reporting Violations

Users must promptly report any unauthorized access, security breaches, or violations of these terms to Air Topup’s customer support for appropriate action.

External Services and Partnerships

Third-Party Services

Air Topup will integrate or collaborate with third-party services or providers to enhance user experience. Users agree that engagement with these third-party services will be subject to additional terms and conditions outlined by the respective service providers.

Third-Party Links

Air Topup may provide links or references to external websites or services for users’ convenience. Users understand that these external links are beyond Air Topup’s control, and the platform holds no responsibility for the content or practices of these external sites.

Third-Party Interaction

Users engaging with third-party services through Air Topup’s platform acknowledge that their interactions with these external services are at their own risk. Air Topup disclaims liability for any issues arising from interactions or transactions with third-party services.

External Service Modifications

Air Topup reserves the right to modify or discontinue third-party integrations or partnerships without prior notice. Users will be informed of any significant changes affecting their experience on the platform.

Third-Party Services

Service Integration

Air Topup will integrate or collaborate with third-party services or partners to enhance user experience or offer additional functionalities. Users acknowledge that engaging with these services will be subject to additional terms and conditions provided by the third-party service providers.

User Consent

By utilizing third-party services through Air Topup’s platform, users consent to the exchange of relevant information between Air Topup and the third-party service provider as necessary to facilitate the service.

Third-Party Policies

Users are encouraged to review the terms, privacy policies, and practices of any third-party services accessed through Air Topup. Air Topup holds no liability for the content, actions, or practices of third-party services.

Service Modifications

Air Topup reserves the right to modify or terminate integrations with third-party services at its discretion. Users will be informed of any significant changes affecting their experience on the platform due to alterations in third-party integrations.

Service Termination

Termination Rights

Air Topup reserves the right to terminate or suspend user access to its services at its discretion, without prior notice, for violations of these terms, fraudulent activities, or misuse of the platform.

User Termination Rights

Users may terminate their accounts or cease using Air Topup’s services at any time. Termination will not relieve users of any obligations incurred before the termination date.

Effect of Termination

Upon termination, users must cease using the services, and any remaining obligations, including pending transactions or payments, remain enforceable.

Account Deletion

Upon user request, Air Topup will deactivate or delete user accounts, subject to any legal obligations to retain certain information for compliance or business purposes.

User Feedback and Engagement

Feedback Collection

Air Topup encourages users to provide feedback, suggestions, or comments regarding their experience using the platform. This feedback aids in enhancing services and user experience.

Feedback Ownership

Users acknowledge that any feedback, suggestions, or ideas provided to Air Topup become the property of Air Topup, allowing its unrestricted use for improving services without obligation or compensation.

User Contributions

Users retain ownership of their content submitted to Air Topup, such as reviews or comments, granting Air Topup a non-exclusive, royalty-free license to use, modify, or publish the content for platform improvement purposes.

User Interaction

Users agree to engage with other users and Air Topup’s community in a respectful and lawful manner, refraining from abusive, offensive, or inappropriate conduct. Air Topup reserves the right to moderate user interactions.

Changes to Terms and Conditions

Modification Rights

Air Topup reserves the right to modify, amend, or update these terms and conditions at its discretion. Users will be notified of any changes through the platform or via email.

Acceptance of Modifications

Continued use of Air Topup’s services after modifications to the terms indicate users’ acceptance of the revised terms. Users are encouraged to review the terms periodically for updates.

User Notification

Air Topup will make reasonable efforts to inform users of significant changes to the terms. However, it is the users’ responsibility to stay informed about the current terms and conditions.

Inapplicability of Prior Versions

In the event of any conflict between previous versions of the terms and the most current version, the current version shall prevail.

External Site Connections

Third-Party Links

Air Topup will provide links to third-party websites for user convenience. Users acknowledge that these external sites are beyond Air Topup’s control and that Air Topup holds no liability for their content or practices.

External Site Risks

Users engage with external sites linked through Air Topup at their own risk. Air Topup disclaims responsibility for any consequences or damages resulting from interactions with these external sites.

Link Verification

Air Topup strives to provide links to reputable external sites. However, the inclusion of any link does not imply endorsement or association with the linked site.

Disconnection of Links

Air Topup reserves the right to remove or disable links to external sites without prior notice if they are found to be inappropriate, harmful, or no longer relevant to the platform’s goals.

Communication Notices

Communication Channels

Air Topup communicates with users through various channels, including email, in-app notifications, or messages on the platform. Users are responsible for regularly checking these channels for important updates or notices.

Notice Delivery

Notices sent by Air Topup shall be deemed received when sent to the contact information provided by the user or posted prominently on the platform. Air Topup is not liable for missed notices due to outdated or incorrect contact details.

Important Notices

Users agree that certain communications, such as legal updates or policy changes, are essential and will be delivered without the option to opt out.

Opting Out

Users will have the option to opt out of certain non-essential communications, such as promotional emails. However, certain notices critical to service provision will still be delivered.

Protecting Intellectual Property

Ownership Rights

All content, trademarks, logos, and intellectual property displayed on Air Topup’s platform are the property of Air Topup or its licensors and are protected by applicable intellectual property laws.

Use Restrictions

Users agree not to copy, reproduce, modify, distribute, or create derivative works based on Air Topup’s intellectual property without explicit authorization from Air Topup.

User Contributions

Users retain ownership of any content they contribute to Air Topup but grant Air Topup a license to use, modify, or distribute the contributed content within the platform.

Reporting Infringements

Air Topup respects intellectual property rights. Users may report any suspected intellectual property infringement by contacting Air Topup’s designated copyright agent.

Service Suspensions

Suspension Scenarios

Air Topup reserves the right to temporarily suspend or limit access to its services under various circumstances. These scenarios will include maintenance, security enhancements, or legal obligations.

Notification of Suspension

Whenever possible, Air Topup will provide advance notice to users regarding planned service suspensions. However, in urgent situations or unforeseen circumstances, immediate suspension will occur without prior notice.

Service Resumption

Following a suspension, Air Topup will strive to restore services promptly. Users will be notified when services resume normal operation.

Compensation or Refunds

Air Topup will not be liable for compensating users for temporary service suspensions unless explicitly outlined in other applicable policies or legal obligations.

Unforeseen Circumstances

Definition of Unforeseen Circumstances

Unforeseen circumstances encompass events beyond Air Topup’s control, such as natural disasters, acts of war, governmental actions, or other force majeure events.

Impact on Services

In the event of unforeseen circumstances, Air Topup will experience service disruptions or limitations. Users acknowledge and agree that Air Topup cannot be held responsible for such disruptions caused by these events.

Communication and Updates

Air Topup will endeavor to communicate with users about the impact of unforeseen circumstances on its services. However, given the nature of such events, immediate communication will not always be feasible.

Resumption of Services

Air Topup will strive to resume services following the resolution of unforeseen circumstances. Users will be notified when services return to normal operation.

Service Security and Accessibility

Security Measures

Air Topup employs robust security measures to protect user data and ensure platform integrity. These measures include encryption protocols, firewalls, and regular security assessments.

User Responsibilities

Users are responsible for maintaining the security of their accounts and devices used to access Air Topup’s platform. This includes safeguarding login credentials and promptly reporting any unauthorized access.

Accessibility

Air Topup aims to maintain service accessibility. However, users acknowledge that occasional downtime or technical issues may occur, impacting platform accessibility.

Security Notifications

In case of security breaches or vulnerabilities, Air Topup will promptly notify affected users about the nature of the incident and recommended actions to safeguard their accounts.

Assigning Rights and Duties

User Rights and Duties

Users cannot assign or transfer their rights or obligations to others without explicit consent from Air Topup. Any attempt to assign these rights without consent will result in account termination.

Air Topup Rights

Air Topup reserves the right to assign or transfer its rights and obligations under these terms to third parties or subsidiaries without user consent. Users will be informed of such assignments or transfers.

Notification of Assignments

In case of any assignments or transfers, Air Topup will notify affected users of the change in writing or through the platform’s official communication channels.

Effect of Assignments

Assignments or transfers of rights and duties will not alter users’ rights under these terms. Users’ rights and obligations will remain subject to the terms and conditions set forth by Air Topup.

Limited Legal Liability

Liability Limitations

Air Topup limits its liability for any direct, indirect, or consequential damages arising from the use of its services. Users acknowledge that Air Topup shall not be liable for any loss of profits, data, or other intangible losses resulting from service usage.

Scope of Liability

Air Topup’s liability is limited to the extent permitted by applicable laws. In no event shall Air Topup’s total liability exceed the amount paid by the user for the specific service involved in the claim.

Indemnification

Users agree to indemnify and hold Air Topup harmless from any claims, liabilities, damages, or expenses arising from their violation of these terms, infringement of rights, or use of the platform.

Legal Notice

Users acknowledge that the limitations of liability are integral to the agreement between them and Air Topup, and these provisions shall survive any termination or expiration of the terms.

Jurisdiction and Legal Framework

Governing Law

These terms and conditions are governed by the laws of Switzerland. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Switzerland.

Applicability of Laws

Users agree that Swiss laws will govern the interpretation and enforcement of these terms, irrespective of conflict of law principles.

Legal Compliance

Users agree to comply with all local laws and regulations applicable to their use of Air Topup’s services. Air Topup does not guarantee compliance with laws outside of Switzerland.

Severability

If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Individual Clause Validity

Clause Independence

Each clause within these terms is considered independent and separable. If any clause is deemed invalid or unenforceable, it shall not affect the validity or enforceability of other clauses.

Effect of Invalidity

If any clause is found to be invalid or unenforceable, the parties agree to substitute it with a valid and enforceable provision that best reflects the original intent of the invalid clause.

Interpretation of Clauses

The clauses and provisions within these terms shall be construed according to their intended meanings, and any ambiguity shall not be construed against the drafter.

Waiving Provisions

Waiver Rights

Air Topup’s failure to enforce any provision of these terms shall not constitute a waiver of its right to subsequently enforce that provision or any other provision.

No Implied Waivers

Any waiver of rights by Air Topup must be explicit and in writing. No waiver shall be implied from the conduct or actions of either party unless specifically stated in writing.

Partial Waivers

If Air Topup waives a breach of any provision, it shall not be construed as a waiver of any subsequent or other breach.

Preservation of Rights

Air Topup reserves the right to enforce any provision or take action against any violation of these terms, irrespective of previous waivers or lack thereof.

Customer Assistance and Contact Details

Customer Support

Air Topup provides customer support services to assist users with inquiries, complaints, or technical issues. Users can access customer support through designated channels provided on the platform.

Support Availability

Air Topup endeavors to make customer support available during regular business hours. However, response times and availability will vary based on the volume of inquiries.

Feedback Mechanisms

Air Topup welcomes user feedback and suggestions to enhance its services. Users can provide feedback through designated channels or contact points provided by Air Topup.

Contact Information

Users can find contact details for customer support on the Air Topup website or within the application. Users are encouraged to provide detailed information regarding their concerns to expedite support.
Address – I.N.S GmbH, Birkenweg 12, CH-5412 Gebenstorf
Email address – info@airtopup.com
Phone – 0041 (0) 62 896 19 18

An Overview of Air Topup

Introduction to Air Topup

Air Topup is a global mobile recharge platform that facilitates top-up services for various mobile carriers worldwide. Our platform allows users to conveniently recharge their mobile phones, providing a seamless and secure experience.

Scope of Services

Air Topup enables users to perform mobile recharges for a wide range of carriers across different countries. The platform operates as a user-friendly interface, simplifying the process of topping up mobile balances.

Platform Usage

By accessing Air Topup’s platform, users agree to comply with the terms and conditions outlined herein. These terms encompass the use of the website, mobile application, or any other services provided by Air Topup.

Service Modifications

Air Topup reserves the right to modify, suspend, or discontinue any aspect of the services provided, including features, pricing, or availability, without prior notice. Users will be informed of any significant changes affecting their experience on the platform.

User Consent

By using Air Topup, users acknowledge their consent to the terms and conditions, privacy policy, and any updates or modifications made to these documents.

Would you like to receive personalized assistance? Get in touch with us

Facebook Twitter Instagram Linkedin Pinterest

Get In touch

28+ payment methods

Show All

Copyright © 2024 Air Topup, All rights reserved

en_USEnglish
fr_FRFrench de_CHGerman it_ITItalian es_ESSpanish en_USEnglish
Powered by TranslatePress
en_US English
en_US English fr_FR French de_CH German it_IT Italian es_ES Spanish
or
Sign Up

All Payment Methods